Our Policies

1.2 User Consent and Application

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels. This Privacy Policy is an integral part of your User Agreement with Navsafar Travels.

1.3 Users Outside India

Data shared with Navsafar Travels shall be primarily processed in India. By agreeing to this policy, you provide explicit consent to process your personal information. To withdraw consent, write to: privacy@navsafartravels.com.

1.4 Type of Information We Collect

1.5 How We Use Your Information

1.6 Data Retention and Security

Navsafar Travels will retain your Personal Information for as long as reasonably necessary for legal, regulatory, tax, or accounting requirements. We implement reasonable administrative, technical, and physical safeguards; however, no online system is 100% secure.

2.2 User Agreement and Eligibility

By using the Sales Channels, you confirm that you are at least 18 years of age. Users must provide accurate, current, and complete information. Navsafar Travels reserves the right to terminate accounts if information provided is found to be false or fraudulent.

2.3 Pricing, Payment, and Taxes

• Dynamic Pricing: Fares and availability are dynamic; price is not guaranteed until booking is confirmed with full payment
• Convenience Fees: A non-refundable convenience fee is charged for platform usage and customer support
• Taxes: All applicable governmental taxes (GST, etc.) are added to the base fare and must be paid by the User

2.4 User Obligations

• Travel Documents: Users must ensure valid passports (6-month validity), visas, and medical certificates
• Name Accuracy: Bookings must match the name exactly as it appears on government-issued photo ID
• Code of Conduct: Users shall not use the platform for speculative or fraudulent bookings

2.5 Specific Service Terms

• Flights: Users must comply with airline check-in timings; Navsafar Travels is not responsible for delays, cancellations, or baggage loss
• Hotels: Standard check-in/out times apply; early check-in is subject to availability and may incur charges payable to the hotel

2.6 Cancellation & Refund

Cancellations are governed strictly by our Refund Policy and applicable third-party supplier rules.

2.7 Limitation of Liability

Navsafar Travels is not liable for:

• Flight delays or cancellations
• Visa rejections
• Loss of baggage
• Injuries, accidents, or death
• Acts of third-party service providers

2.8 Force Majeure

We are not responsible for events beyond our control, including:

• Natural disasters
• War or terrorism
• Government restrictions
• Pandemics or health emergencies

2.9 Mobile App Permissions

• Camera: For uploading profile pictures or scanning QR codes
• Location: To suggest nearest airports or location-specific deals
• SMS: To auto-fill OTPs during secure transactions
• Calendar: To sync travel plans with your personal device schedule

2.10 Governing Law & Jurisdiction

These Terms are governed by Indian law. Disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

3.2 Cancellation Charges Framework

3.3 Non-Refundable Items

• Convenience Fees: Strictly non-refundable
• Visa Fees: Service charges and embassy fees are non-refundable once the application is initiated
• Flash Sales: Special promotional bookings are typically 100% non-refundable

3.4 Flight and Hotel Specifics

• No-Show: Failing to check-in within stipulated time generally results in 100% forfeiture
• Airline Cancellations: Refunds are processed only after funds are received from the airline

3.5 Refund Processing and Timelines

• Mode: Refunds are processed back to the original source of payment (Credit Card / UPI / Net Banking)
• Timelines: Typically 7 to 14 business days after initiation, depending on bank processing
• Promotions: Promo code discount value will not be refunded